Log out of Stratify by clicking your name in the upper right-hand corner>Logout.Since your printer is plugged in during this step, Windows should automatically be recognized to select. Navigate to Windows 10>Control Panel>View devices and printers to add it again if needed.(After a driver update, many times the printer will no longer be installed, and this will cause it to not be recognized in Stratify.) Make sure the printer is installed on your computer and that it prints from outside of Stratify.Plug your printer back in and turn it on after your driver has been installed.If you do NOT see this message, then your DYMO Label Web Service is NOT communicating and you will need to contact DYMO support to resolve this issue.You should see the following message once the page opens:.To check that the DYMO Web Service is communicating with your web-browser, click 'Diagnose' then click 'Yes' to allow the DYMO Label Web Service to open the test page.(If you do NOT see the DYMO icon above, try the steps on this page to bring it up.) Once the software has been installed, verify the DYMO icon is in your computer's system tray like in the image below.Once the software has been installed, make sure the DYMO software is set to run on startup.Double click the file and follow the install instructions. Find the DYMO software download in your download folder (or the location on your computer designated for downloaded files.Download and install the latest version of the DYMO driver (not DYMO Connect) from the DYMO website. For your convenience, the file is located below:.Uninstall instructions for Windows 8/8.1.If you have DYMO Connect installed, then delete DYMO Connect from your system. If you only install the correct driver version without first uninstalling the one you already have, your issue will not resolve. Fully delete all current driver downloads completely from your computer - This step is CRUCIAL.Disconnect the power cable from your printer.Set as an exception to any external popup or ad blockers you are running.

If it's not printing anywhere, reach out to DYMO support for assistance before taking the below steps. Note: If you need troubleshooting for the IL Print DYMO printer setup, click here.īefore beginning, take a moment to confirm that you are able to print from the DYMO outside of InventoryLab. We have found that by following all of the steps below, in the order they are displayed, most issues between InventoryLab's Standard print setup and DYMO printers issues can be solved!

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